FAQ

Product

What is the Awario Service?

The Awario Service is meant for identifying and observing heart arrhythmia and consists of the following components:

The Awario measuring device
The Awario mobile phone application
The Awario analysis service

The Awario Service is a CE marked and TGA approved class 11a medical device that can be used to observe the heart rhythm regularly. For every measurement, an ECG report is generated. Based on the report, your doctor can diagnose heart arrhythmia. The device recognises atrial fibrillation, high and low resting heart rate and ventricular extrasystoles. The service is suited for both consumers and health care professionals.

What does the Awario Service measure?

The Awario Service has been developed for arrhythmia monitoring. The device recognises four types of heart arrhythmia: atrial fibrillation, ventricular extrasystoles and high and low resting heart rate.

How long do the batteries of the Awario sensor last?

In average use (four times/week), one battery has a lifetime for about two years. Change the battery if the device stops working or if the application indicates that the battery is drained.

How do I change the battery in the measuring device?

You can find the instructions for battery change in the user manual you received with the product.

How do I dispose of the measuring device?

The Awario measuring device must be delivered to an official WEEE collection point from where it is forwarded to recycling. You can recycle the battery inside the Awario sensor at stores that sell them and at regional collection points.

Can I donate or sell my Awario measuring device, e.g. to a relative, so that he/she becomes the user of the service?

This is possible. Please, contact our Customer Support either by email support@awario.com.au or by phone on 07 3801 1661 (Mon-Fri) for more information.

Where are the Awario Service and its components manufactured?

The Awario Service and its components are made entirely in Finland.

Use

Do I have to provide my ID and payment card information when purchasing?

Disclosure of personal and payment card information is necessary in connection with the purchase transaction. You do not need to provide payment card information if you pay for the order via online banking service or by invoice.

If I change my phone to a new one, how do I get the app on my new phone?

The Awario application can be downloaded to your new phone from the phone’s app store. You log in to the application with the same ID as before. You can remove the Awario app from your old phone when it is no longer in use.

Does the Awario measuring device need to be calibrated in between?

The measuring device does not need to be calibrated, but the application needs to be updated regularly. The app will notify you when it needs to be updated.

If, for some reason, the measurement fails despite several attempts, can the cause of the problem be determined?

In the user manual that you received with the product, you find advice on how to perform the measurement correctly, as well as advice in case of problems. If the instructions in the manual do not solve the problem, please contact our Customer Support by email support@awario.com.au or by phone on 07 3801 1661 (Mon-Fri) for more information.

Can the Awario Service be used with a pacemaker?

The Awario Service is not intended to monitor the heart rate of a pacemaker, but it does not adversely affect pacemaker performance.

How do I update the application?

The application is updated in your phone’s app store or in the application itself by the user. In case of problems, please contact our Customer Support by email support@awario.com.au or by phone on 07 3801 1661 (Mon-Fri).

Purchase

Can I buy the Awario Service from anywhere other than Netopt's online shop?

Currently, the Awario Service is sold to consumers in this site’s online shop. If you are a healthcare professional or B2B representative, please contact our Customer Service by email sales@awario.com.au or by phone 07 3801 1661 (Mon-Fri).

What do I do if I forget my login credentials?

You can order a new password from the link in the app. You will then get a new password to the email you used when logging in.

Does the Awario Service have a warranty?

Netopt Awario grants the product a one (1) year warranty from the day of purchase. During the warranty period, Netopt Awario repairs or changes the defective product without charge. You find more information in the user manual you received with the product. You can also contact our Customer Support first 07 3801 1661 (Mon-Fri 9:00am-3:00pm) or support@awario.com.au

How can I cancel my order and return the Awario measuring device?

In case of cancellation and return of a measuring device, always contact our Customer Support first 07 3801 1661 (Mon-Fri 9:00am-3:00pm) or support@awario.com.au, to get advice on how to proceed.

If the measuring device is not working, how do I return it?

If the measuring device is faulty, always contact our Customer Support first 07 3801 1661 (Mon-Fri 9:00am-3:00pm) or support@awario.com.au, to get advice on how to proceed.

Here you will find answers to the most frequently asked questions about Awario. If necessary, please, contact our customer service if this list does not provide an answer to your problem.